The books are a work of fiction. Besides the specific personalized elements, all names, characters, businesses, actions, events, and incidents are the product of the author’s imagination. All events are fictional and do not resemble true events or acts. Therefore events and acts within the books that have a purely entertaining purpose, should not be replicated.
The books made in collaboration with a psychologist should not be used as a substitute for the advice provided by a competent therapist - authorized to practice in your jurisdiction. These books are a fictional work that aims to give the reader tools that may or may not work for the child and family.
All orders are sent as parcels via Postnord Aps and handled by Canada Post, once the parcel enters Canada. You can expect delivery of the package within 10–14 working days. In certain periods, around bank and summer holidays, deliveries can take longer than this.
NOTE: When you choose to have your package delivered directly to your private address, you also accept that Canada Post may leave the package at your front door at your risk.
We deliver orders anywhere in Canada. If you would like the package to be sent internationally, please contact us directly. Unfortunately, goods cannot be collected directly at our warehouse.
When your order has been scanned and sent by Postnord Aps, you will receive an email to that effect. The email will contain a Track & Trace number, so that you can follow the delivery of your parcel.
Since all the books are unique and personally produced for each child, we unfortunately cannot accept returned products. Therefore, it is important to check all the information you enter when ordering. After placing your order, you are able to edit the details of the book(s) or delivery address (via your order confirmation) for 1 hour before printing begins. After this period, it is not possible to change the order.
The order cannot be canceled after this point as it is produced specifically for you and contains personalized details that are tailored to your order.
See the legislation from the EU about customised products in the EU directive on consumer rights: Paragraph 49.
All prices are expressed in CAD and are exclusive of sales tax (GST/HST/QST). This is determined by the address that you enter, and therefore the postal code that your order is intended for. VAT price will be added when the address is entered. You will then receive an overview of the VAT. You can pay with Visa, Visa Electron, MasterCard, Maestro, American Express, PayPal and Apple Pay.
We use Adyen to handle payments. Adyen encrypts all your payment information with the so-called TLS (Transport Layer Security) protocol. This means that unauthorised persons cannot read your card number or other information in connection with the payment. Information provided on mybestbook.ca is stored for the sole purpose of being able to serve you as a customer and deliver your goods. When paying and entering payment information, this is done directly through Adyen. Therefore, your payment information is 100% secured with Adyen. Neither My Best Book nor others have the ability to gain access.
As part of our customer service, we send a series of different emails in connection with purchases. This includes an order confirmation, a receipt, an email informing that the order has been sent and a confirmation of changes and in the event you have changed your information within one hour of submitting your order.
These terms establish the conditions for delivery of goods and services from My Best Book. In making each purchase, you accept our terms of trade. My Best Book reserves the right to change these terms without advance notice, including for agreements already made.
All prices shown at mybestbook.ca are exclusive of sales tax (GST/HST/QST), freight costs and duties or customs fees. Payment of orders include product price, sales tax and shipping cost and takes place upon order completion, using the accepted payment methods listed on the website. My Best Book is not responsible for any potential duties or customs fees, which are subject to governmental regulation for any imported goods.
Delivery takes place when the product is finished. As a general rule, orders are produced and sent within 10–14 working days after order completion. The customer is entitled to cancel the agreement subject to advance notice if delivery is substantially delayed.
A substantial delay is a delay of more than 30 working days from order completion. Should the schedule shift due to circumstances for which My Best Book bears no responsibility (including delays or lacking delivery from subcontractors, delays due to the customer's lack of cooperation), delays cannot result in the customer being granted remedies for breach of contract, including right of cancellation.
My Best Book cannot be held liable in the event that delivery is delayed or hindered due to force majeure. Should an event for which My Best Book bears no responsibility result in My Best Book’s fulfilment of delivery obligations becoming more expensive, My Best Book shall not be obligated to execute such obligations. My Best Book cannot be held liable for postal and freight providers’ delayed delivery or loss of a parcel, if it can prove that it sent the parcel in a timely manner. In no event, can the customer claim a delay for products that have already been delivered.
The customer shall not acquire ownership of physical copies of a product before My Best Book has received payment in full. All goods from My Best Book shall remain the property of the latter until full payment is received. Following the transfer of ownership to the customer, My Best Book reserves the right to use the work produced as a reference in its own marketing.
My Best Book shall bear no liability for errors that the customer did not correct in writing prior to order confirmation. Should the delivery contain errors or omissions, the customer is obligated to claim the error or omission within a reasonable timeframe by contacting us directly. My Best Book is entitled to try to remedy the error or omission if it can do so within a reasonable time and if it is deemed that My Best Book can be held responsible for the error or omission.
NOTE: The colors in the final printed book can vary from the colors as represented on a screen and this cannot be considered an error. Likewise, skin tones and hair color shown in the order process are not precise and may vary in relation to how the characters in the different books are illustrated.
In addition, the Consumer Rights Act's rules on a 2-year warranty shall apply.
In the event of delay, or in case of errors in the delivered product, My Best Book shall not be liable for operating losses, loss of profit or other indirect losses, including those resulting from the customer’s legal relationships with third parties. My Best Book is furthermore only liable to pay compensation to the customer for losses or damages incurred as a result of gross negligence or deliberate action. My Best Book shall not be liable for indirect losses or direct losses, if these are the result of delays or loss of data or lost earnings.
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